Feedback & Support
Message sent!
The form did not load
The form needs JavaScript. Turn it on and reload the page, or email [email protected] and say which app it is about. With a content blocker, allow the scripts of this site.
Which app is it about?
Not about an app? See the contact page.
Before You Write
- Make sure you are on the latest version of the app, and try restarting your device first, especially on macOS 27 and iOS 27.
- If you get a permission issue on macOS, try resetting permissions for the app.
- Focus Filters are broken on macOS 26.5 and later. This is out of my control.
If you have a GitHub account, open an issue on the repo (opens in a new tab) instead.
See the app’s frequently asked questions (FAQs) and the general FAQs in case your question has already been answered. If the app crashed, it would be very helpful if you could send a crash report.
If the actions don’t show up in the Shortcuts app or if you get a “com.apple.extensionKit.errorDomain error 2” error when running your shortcut, restart your device. You could also try setting a different device language and then back. If you just updated the operating system, give it some time to re-index all shortcut actions.
Check the Actions app before requesting an action. It may already exist there.
This is not the place to ask general Shortcuts questions. Try r/shortcuts instead.
Focus Filters are broken on macOS 26.5 and later. Only Apple can fix this.
“Dim icons of hidden apps in the Dock” tweak no longer works on macOS 27.2 or later because Apple removed the hidden setting.
*If you get a “Failed to listen to system events” error or getting continuously re-prompted about permissions after updating to macOS 27, try resetting privacy permissions and then restart your system. macOS sometimes corrupts these when updating…
If you have moved to a new Mac and need to download the app again, you can download it from your Gumroad receipt email or Gumroad account.
When reporting bugs, try quitting Supercharge, and if the issue disappears, it is likely not an issue with Supercharge. If the issue is still there, try turning off things in the “Tweaks” settings tab until it does not happen anymore, to narrow down which feature is causing the issue, and let me know.
If the issue is that a keyboard shortcut is not working, it could be the secure input problem.
If you are seeing the Supercharge icon showing up for drives in the Finder sidebar, see why the icon shows in the sidebar.
The Finder context menu items will not show up in any sync folder like iCloud, Dropbox, OneDrive, etc
If you are having problems with the scroll jumping on macOS, update to version 1.5.0 or later (requires macOS 27). If you are having problems with sync, read this.
This no longer works on macOS 27 as Apple rewrote the menu bar and did not include the required hidden settings to adjust spacing. There is nothing I can do about this, unfortunately.
I cannot provide support for general Shortcuts questions. Use Reddit for that.
If you get a “Failed to listen to system events” error or getting continuously re-prompted about permissions after updating to macOS 27, try resetting privacy permissions and then restart your system. macOS sometimes corrupts these when updating…
If you are having problems with copying text, that’s a problem with ChatGPT and not the app. The same problem can be seen on https://chatgpt.com
Sharing from Voice Memos on iOS 26 does not work because of an iOS 26 bug outside of my control. You may notice that many targets do work. This is because those apps use share extensions, while with Aiko, it opens directly in the app. Workaround.
How can I get back the old app icon?
If the app crashes, it’s likely that the device ran out of available RAM. Restart your device and try again.
No need to contact me about Whisper v3 turbo support. See this answer.
Any problems with the output are unfortunately out of my control. The app uses the OpenAI Whisper AI model to transcribe. The model has some flaws with certain recordings like repetition, hallucination, and refusal to produce text.
If you are having problems with sync, read this.
If you’re having problems with the Shortcuts app showing an error when trying to open an app, this is a problem with the Shortcuts app and out of my control. Try restarting your device and then try changing the system language to something else and then back. That sometimes fixes such issues. Otherwise, just give it some time. Sometimes the system needs some time after a system update to refresh everything.
If you are having problems with sync, read this.
If you are on macOS 27, to use browser profiles, you need to allow access to browsers in “System Settings › Privacy & Security › Files & Folders › Velja”.
Can you support Safari profiles?
Support for opening links directly in Slack is not possible.
If you’re requesting an addition to the “Apps” list, please read this.
If you are missing a browser in the browser prompt, ensure you have enabled it in the “Shown browsers” setting. Also try restarting your computer.
After a major iOS update, it may take some time for iOS to re-index all the Shortcuts actions. Give it some time.
If the actions don’t show up in the Shortcuts app or you get a “com.apple.extensionKit.errorDomain error 2”, see this.
Tip: To pass a variable to a file input in Shortcuts, tap-and-hold (iOS) or right-click (macOS) the input and select the variable.
Some actions that are not possible: orientation lock status, flashlight status, ambient sensor info, flight mode status, and more.
This is not the place to ask general Shortcuts questions. Try r/shortcuts instead.
On macOS 26, there is a bug with the color sampler where it does not always pick the color you want. The app uses the system color sampler and has no control over how it works. Apple will need to fix this.
Note that the app wraps the macOS color picker as an app and adds some features. I have no control over how most things work though, like the tabs, color palettes, etc. Bugs with these must be fixed by macOS, not me. To see how it differs: select an image in Finder, open Quick Look, click the markup button, click the color button, and then click “Show Colors”.
If you are seeing black/white widgets, this is an iOS bug. Possible workaround:
- Restart your device.
- Remove the widget and add it again.
- Remove the app and download it again.
It’s unfortunate that this happens, but the widget system in iOS is very buggy.
If a menu bar icon is missing, see how to make it show up.
If you notice the mouse pointer shaking when opening Dato, this is a macOS 26 bug, and outside the control of Dato.
If text in the app is upside down on macOS 26, it’s a macOS bug and unrelated to the app. Quit and reopen Dato to fix it. If that does not help, restart your Mac.